Revolutionizing Business Operations

10Avoiding the Trap of Incremental Innovation in Processes

KEY INSIGHT: Incrementalism in process innovation is a significant issue. Fortunately, methodologies, organizing models, and trainings exist to overcome it.

In today’s world, in which competitive advantage depends as much on process maturity as on product, the question is how to avoid lagging on process innovation. The reality in our experience is that for most organizations, process innovation isn’t thought of as being on the same lofty plane as product innovation. There are understandable historical reasons for this. First, the siloed functional origins of business processes have long meant that process innovation has never been a big idea. Second, unlike in the product world, where ...