11Mastering Business-Centricity for Processes Innovation
KEY INSIGHT: Going from a transactional to a business-centric relationship with internal client organizations is a critical step for maximizing business value.
As we round out the Stage 3 maturity of process operations, let’s start with a key question—what’s the best relationship we could possibly set up between a process organization and its business unit clients? For inspiration, we can look to what the best vendors, including consulting organizations, do. They view going from a transactional relationship to a strategic partnership as a critical goal. The best partners don’t want to be strategic in name alone. They seek to be as invested in the success of their client company as any ...
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