Revolutionizing Business Operations

13How to Create a Movement for Sustained Process Transformation

KEY INSIGHT: The fastest way to change a company culture is to create a movement. This requires leadership ability to manage by fellowship and to anticipate business needs proactively.

To understand why it is important to create a movement to change a company culture, let’s back up a bit. When we think of creating perpetual business process excellence, we’re essentially talking about a systemic culture change. The difference between a one-off process transformation and sustained competitive advantage lies in creating the ongoing mindset of constant pursuit of excellence. We know that this is extremely difficult and that culture change projects often fail. However, the main reason ...