7The Education Factor

Sylvia was a 55‐year‐old mother of three who came to see me with complaints that her employer was asking her and colleagues to receive additional education to learn a new computer software program. She insisted that she was “too tired” to learn anything new. Then she looked at me horrified and said, “I just saw a TV show on Alzheimer's. Maybe I've come down with it?”

Sylvia was indeed quite busy, but she didn't have Alzheimer's. She was holding a job as a bookkeeper for a furniture wholesaler, which she described as stressful. During the first 15 minutes that she was sitting in my office, she received two text messages from her daughters. Despite the fact that we were meeting for the first time, she felt compelled to ...

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