Chapter 11Developing the Stakeholder and Communications Plan

DOI: 10.1201/9781003201557-13

Tell me and I forget, teach me and I may remember, involve me and I learn.

Xun Kuang, “The Teachings of the Ru”

I keep six honest serving men (they taught me all I knew); Their names are What and Why and When and How and Where and Who.

Rudyard Kipling

Stakeholder and Communication Management

In emergency response, the key responsibility in effective communication is “getting the right information to the right people at the right time, so they can make the right decisions”.1 In the same manner, communication of project plans, whether presenting it to the client and sponsors for project approval (including for proposals), status reports, or for project ...

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