5Conflict and Resilience Rituals
Conflicts are an inevitable part of work life—as are failures. Both can bring intense emotions and possibly destroy relationships.
Rituals can be strategies to navigate conflicts, to manage anger and frustration, and to move towards a more constructive relationship.
Ideally, they can structure spaces for more candid, transparent communication—as well as personal resilience to deal with mistakes. They bring awareness, reflection, and mindfulness to increase people's ability to manage negative things at work.
When Would You Use a Conflict & Resilience Ritual?
Individual
+ Help team members to avoid clashes
+ Decrease anxiety before high-stake feedback sessions
+ Proactively prevent burnout
Team
+ Nurture radical transparency to avoid clashes
+ Take an intentional pause from a heated discussion
+ Resolve a conflict by letting emotions free
+ Prevent conflicts related to project priorities
Organization
+ Nurture a culture of candor
+ Build psychological safety with team members
+ Address team health issues with a neutral party
10 Conflict and Resilience Rituals
- 21 The Doctor Is In
When You Need to Address Unstated Problems
Get Rituals for Work now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
