Chapter 6. Find some things for them to do

Picking tasks to test and writing scenarios for them

Open the pod bay doors, HAL.

—DR. DAVID BOWMAN (KEIR DULLEA)IN 2001: A SPACE ODYSSEY

If you’re going to watch people try to use what you’re building you’ve got to give them something (or some things) to do. It’s a two-step process:

• First you choose the tasks to test—the things you want them to try to do.

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• Then you expand these tasks into scenarios—the little scripts that add any details of context they’ll need to know to do the tasks.

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First, come ...

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