I could not have written this book without the many colleagues over the years from whom I have learned so much. There are too many to name, but you know who you are. Thank you!

I would also like to acknowledge the following who have helped me to bring this book to fruition: Dickie Steele, my fellow Bowdonian in New York who provided insights and ideas right up to the final deadline; Josh Getzler, who provided the initial encouragement in my writing endeavors; Steven Stansel at IBM Press who helped navigate the publishing pathways at IBM, and Bill Falloon and rest of the team at Wiley who provided such brilliant support throughout this process. Lastly, to my family—you're simply the best!

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