4
Isolate Program Impact
What’s Inside This Chapter
This step in the ROI Methodology attempts to delineate the direct contribution caused by the talent development program, isolating it from other influences. This chapter covers three critical areas:
• understanding why isolating impact is a key issue
• identifying the methods to do it
• building credibility with the process.
Understanding Why Isolating Impact Is a Key Issue
Isolating the effects of a program on business impact data is one of the most challenging yet necessary steps in the ROI Methodology. When addressed credibly, this step links learning directly to improvement in key performance ...
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