Preface
Consider your most important program—one that is strategic, expensive, high profile, and attracts management attention. Suppose you decide to evaluate the success of the program. Through your analysis you find that participants:
• viewed the program as relevant to their work
• acquired new knowledge and skills
• used the knowledge and skills routinely on the job, although they had some difficulty in a few areas
• improved several important work unit measures, including quality and productivity
• achieved a 105 percent return on the investment in the program
• reported an increase in job satisfaction in their work unit.
From an audience reviewing the data, several questions come to mind. Who and what are the sources of the data? What assumptions ...
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