Chapter 10
Lean and Business Process Management
Seeing the Whole
Paul Harmon and Sandra Foster
The interest in Lean in the United States was initiated by the 1990 publication of The Machine That Changed the World: The Story of Lean Production, by Jim Womack, Dan Jones, and Daniel Roos.1 Since then, those engaged in process change have not only learned a lot more about Lean, they have also explored a variety of complementary perspectives. The idea of process maturity, for example, has evolved as a popular way of describing the steps that organizations tend to go through as they learn more about processes and acquire more capabilities.
The best-known overview of the process journey that most organizations follow is provided by the Software Engineering ...
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