Appendix E: Case Study: Netsis
An ERP Publisher’s Lean IT Journey
Murat Ihlamur
Netsis (http://www.netsis.com.tr) is an enterprise software producer (ERP, CRM, SCM) based in Turkey, founded in 1991, with a presence in ten countries in Eastern Europe, the Middle East, and Africa. We are the first Turkish company to offer an ERP SaaS product.
As our company grew, departments, regions, and countries expanded, and Netsis management became more institutionalized and departmentalized. The software development team no longer heard the voice of the customer as before. Product development started taking too long. There were signs of erosion in customer satisfaction and employee morale. Meanwhile, SAP was accelerating its penetration in our market, ...
Get Run Grow Transform now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
