CHAPTER 7THE KEYS TO ACCOUNTABILITY
Performance management is a process of setting up metrics and routines for measuring, monitoring, and reviewing information relevant to goals, and of examining that information against strategy, effort, and performance. This process is the basis of holding everyone accountable. It is most successful when you connect strategic goals to operational goals, operational goals to business results, and results to monitoring tools and a review process that helps you to see clearly where you stand in making progress toward your strategic goals. This is the most practical and meaningful way to plan for growth and account ...
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