Running Great Meetings and Workshops For Dummies

Chapter 7

Dealing with the Tough Stuff: Troubleshooting

In This Chapter

Making sure you are successful on the day

Handling tricky behaviour with aplomb

Recognising and managing politics

Dealing skillfully with conflict

If you’re lucky, you won’t need this chapter because everything will go swimmingly well. But the more you run meetings and workshops, the more likely it is that you’ll come across tricky situations that you’ll want to handle with aplomb.

There’s one thing you can be sure of when you’re working with a group: A problem only disappears when you deal with it. When people appear disengaged, bored, tired, withdrawn or more challenging than you’d expect, you’ve got to address what’s going on.

This chapter explores how to deal with those issues.

Managing Typical Barriers to Success

Things mostly go wrong because the design or the delivery isn’t what it could or should be. That means your preparation, skills and process management isn’t good enough.

Here’s a summary of the ...