Running IT Like a Business: A Step-by-Step Guide to Accenture's Internal IT

CHAPTER 4: CREATING VALUE ACROSS THE ENTERPRISE

We have explored several related dimensions of what it means to run IT like a business. Beginning with IT strategy and governance, we looked at the necessary foundations for a business-like approach to IT. A look into the managed-services mindset helped us to begin thinking about our internal customers and their needs. We saw that performance measurements supply a source of credible information and a vital measure of accountability.

All these activities are necessary in themselves, but something more is required in order for your IT function to complete its transformation from cost center into value center. We have reached that point in a transformational journey where our basic operations are effective, ...