CHAPTER 5: TRICKS OF THE TRADE FOR RUNNING IT LIKE A BUSINESS

You need sound principles to run any business, even the IT function, and we have attempted to set forth the basic principles that have withstood the test of time inside Accenture’s IT operation. But principles alone are not enough to help you meet the demands of everyday business realities. Principles must be tempered by pragmatic business experience and practical business sense. In this chapter, we discuss a number of tricks of the trade that have worked well for Accenture’s IT function. These techniques and practices may prove to be valuable for your enterprise as well.

Flexible resources

Silos are the stealthy enemies of any organization: they tend to add duplicative processes and ...

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