5Assessing: Take Stock of Trainingimage

“Assess the training organization.” That’s not what anyone would call a startlingly new idea.55

Many training organizations do assess themselves regularly. But while traditional assessments of T&D may generate reams of data about training, they rarely produce even fundamental data on the business aspects of the training organization. How much is actually spent on training annually? What sort of ROI does T&D generate? How does training contribute to overall business competitiveness? What value do training’s customers perceive in training services? Many training organizations lack solid answers to such questions, ...

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