8Installing: Launch the Training Enterpriseimage

Installing is the phase in which you actually create the new training organization and launch its operations. Your transition team will define and develop your initial product offerings; establish effective and efficient processes for relationship management, consulting, publishing, delivery management, and value measurement; create systems for learning technology, knowledge management, and resource management; build your information systems and office infrastructure; select, hire, and train the staff; and initiate your ongoing stakeholder communications. Figure 8-1 illustrates the Installing steps ...

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