11. Achieving Operational Excellence

In the previous chapter we showed how corporate boards acting in concert with senior executives can help businesses embrace critical new capabilities around customer success and the cloudification of businesses. In the leadership section, we outlined how business leaders focus their business strategies through an integrated strategy-to-execution process. With these constructs in place, a company has the playing field lined up and ready for play. Now we want to focus on how leaders can set up the rules of the game by embracing three important elements: accountability, performance management, and discipline.

Accountability

To manage through turbulent times and performance walls, leaders must develop a strong ...

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