Chapter 5

Company Culture

Investing in company culture is an investment in a company’s intangible assets. Investing in building and nurturing a company’s culture is one of the wisest, most prudent investments any business leader or management team can make. Financially, company culture is a relatively low-cost investment with a high probability of economic and competitive-advantage returns. A company’s culture is somewhat akin to a garden—that is, a culture will develop whether or not business leaders or management teams put forth the time and effort to actually design it. So, like a garden, if a company’s culture is ignored or neglected—that is, absent regular management, oversight, and nurturing—it will likely grow not as intended or preferred, ...

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