The “Why?” Script
May I ask why?
The “What Changed?” Script
What changed your mind?
The “Still Time to Change” Script
Who did you decide to go with?
They are a good company, but, of course, we feel we are better because [your company’s benefit].
I’m sure that there is still time to change your mind, isn’t there?
The “Where Did I Go Wrong?” Script
What caused you to make that decision? Obviously, I failed to get my message across. Could you share with me where I went wrong?
The “No Longer Concerned” Script
Are you no longer concerned with [improving productivity/enhancing morale/increasing profits ...