SIXTEEN

Handle Objections Effectively

Objections are a normal, natural, and unavoidable part of the sales process. Nonetheless, many salespeople become discouraged and disheartened when the customer begins to object to their offering on the basis of high price, better offers from competitors, and other reasons.

The fact is that customers today are bombarded by hundreds and even thousands of commercial messages. As a result, they are skeptical, suspicious, and careful with their time and money.

No matter what you are selling, customers will have questions and concerns that you must resolve before you can proceed to a sale. Your ability to handle these objections and concerns is a key skill that is essential to your sales success.

The best news ...

Get Sales Success (The Brian Tracy Success Library) now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.