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Sales Technology by Nikolaos Panagopoulos

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References

Aberdeen Group. (2009). The 2009 SFA report: Best-in-class strategies for increasing returns on SFA investments. Retrieved January 10, 2010, from http://www.aberdeen.com/launch/report/research_previews/6139-RP-sales-force-automation.asp

Agarwal, A., Harding, D. P., & Schumacher, J. R. (2004). Organizing for CRM. McKinsey Quarterly, 3, 80–91.

Agarwal, R., & Prasad, J. (1997). The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies. Decision Sciences, 28(3), 557–580.

Agarwal, R., & Prasad, J. (1998). A conceptual and operational definition of personal innovativeness in the domain of information technology. Information Systems Research, 9(2), 204–215.

Agarwal, R., & Prasad, J. ...

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