8 Phase 5: Evaluating Your Impact

Angela Siegfried


What’s Inside This Chapter

In this chapter, you’ll learn
  • What to measure when evaluating the training program
  • How to define success factors
  • How to calculate return-on-investment.

Your training department contributes directly to the success of the organization. But how do you know for sure? If you can’t quantify that impact, then remember that your training department also functions as a cost center, requiring considerable investment by the organization. Senior management wants to know that the investments are yielding results that support organizational objectives, and that’s the ...

Get Sales Training Basics now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.