Chapter 9: Supporting Key Business Scenarios
By this point, you should be comfortable recognizing and describing the capabilities of the various Salesforce products that make up a typical B2C solution architecture, especially the core B2C Commerce, Service Cloud, and Marketing Cloud components. Building on that baseline product knowledge, you've created a team that can support you by providing in-depth product knowledge and an understanding of the larger enterprise architecture context.
Finally, you know the most common options used in a Salesforce B2C solution architecture to integrate the component products and create a complete picture of customer data.
In this chapter, we'll move on to example business scenarios that span multiple products. ...
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