Table of Contents
Preface
Section : 1Customer 360 Component Products
Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360
Learning the language – Salesforce, Customer 360, and Digital 360
Lightning Platform
Salesforce ecosystem
Customer 360 evolution
Digital 360
B2C solution architecture focus areas
Salesforce Platform (Force.com)
Salesforce orgs
Data model
Security
User experience customization
Automation
AppExchange
Reports and dashboards
Additional technology stacks
Salesforce Platform and beyond
Solution architecture methodology
Acquisitions and legacy terminology
Summary
Questions
Further reading
Chapter2: Supporting Your Customers with Service Cloud
Service Cloud capabilities
Service Cloud editions
Service Console
Customer ...
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