Salesforce Certified Administrator Study Guide

Chapter 5. Productivity and Collaboration

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The Productivity and Collaboration knowledge area of the exam spans a wide variety of topics. This variety of coverage is reflected in the four disparate learning objectives found in the Salesforce Certified Administrator Exam Guide, which are:

• Describe the capabilities of Activity Management

• Describe the features of Chatter

• Describe the capabilities of the Salesforce Mobile App

• Identify use cases for AppExchange applications

Here you will learn all about enhancing team collaboration and individual efficiency. I will begin by introducing you to the inner workings of Activity Management, which is a powerful, productivity enhancing feature set of Salesforce. You will next learn how team collaboration is facilitated in Salesforce via Chatter.

You will then learn the capabilities of the Salesforce mobile application. Finally, I will walk you through the use cases for applications available to be installed ...