Salesforce Field Service: A Beginner’s Guide to Creating, Managing, and Automating Field Service

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023

S. ChatratiSalesforce Field Servicehttps://doi.org/10.1007/978-1-4842-9517-5_5

5. Managing Field Service Capabilities

Saiteja Chatrati¹  

(1)

San Jose, CA, USA

 

In the previous chapters, you learned how to set up Salesforce Field Service for your business. In this chapter, you will understand how to leverage some of the important capabilities offered by Salesforce in detail. This chapter will also cover the dispatcher console, which helps dispatchers efficiently track their service appointments and workforce.

On a high level, the topics covered in this chapter include the following:

• Managing service resources

• Preventive maintenance

• Managing service reports ...