Skip to Main Content
Salesforce for Beginners - Second Edition
book

Salesforce for Beginners - Second Edition

by Sharif Shaalan, Timothy Royer
October 2022
Beginner content levelBeginner
532 pages
10h 21m
English
Packt Publishing
Content preview from Salesforce for Beginners - Second Edition

1

Getting Started with Salesforce and CRM

Once upon a time, before Facebook and iPhones, businesses ran their operations using on-premises software. These operations included managing customers and their interactions with the sales, customer service, and marketing departments of the organization. ‘On-premises’ meant that the servers that ran this software were within the physical infrastructure of the business. Having the servers onsite meant huge maintenance and upkeep costs, as well as long deployment times for the smallest of changes. In 1999, Marc Benioff and his co-founders started Salesforce.com. As Benioff states in his book, Behind the Cloud, the idea was to make software easier to purchase, simpler to use, and more democratic, without ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Salesforce for Beginners

Salesforce for Beginners

Sharif Shaalan

Publisher Resources

ISBN: 9781803239101