Let's take a look at how to create a case in Salesforce and go through the fields included when creating a Case.
In the following screenshot, I clicked on the Cases tab (1) to start the process:
As you can see in the preceding screenshot, once I was on the Cases tab, I clicked on New (2).
In the following screenshot, you can see the beginning of the Case creation screen:
As you can see in the preceding screenshot, there are several fields here, as follows:
- Case Owner (1): This is the person that created the case and thus owns ...
