Using Email-to-Case to create Cases

Whereas Web-to-Case allows you to capture a case submission through your website, Email-to-Case allows you to set up a specific email address that converts any email sent to that email address to a Case. The business use case for this is a support email. You may want to set up an email address such as, to which your clients can send an email with an issue. Salesforce will take that email and create a case for the issue. All subsequent correspondence will be captured on that case until the case is resolved. Let's take a look at how to set up Email-to-Case.

In the following screenshot, I started typing case into the search bar (1). This brings up any items in SETUP that have these ...

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