Chapter 20

Accessing the Right Data with User Permissions

IN THIS CHAPTER

Bullet Managing users over time

Bullet Planning your sharing model

Bullet Building profiles to determine access

Bullet Defining your role hierarchy

Bullet Delegating administrative duties

How can Salesforce be customized for your company so that each user sees only pertinent information? You’ve come to the right chapter.

For administrators or members of your customer relationship management (CRM) project team with the right privileges, Salesforce allows you to easily configure your system so that users can access and share information according to your goals. With Salesforce, you have a variety of ways to control access and sharing of data, from system-wide sharing rules to assigning profiles. And, if you have Enterprise Edition or Unlimited Edition, you have industrial-strength flexibility, even to the point of field-level security.

In this chapter, we show you all the steps you can take (or should consider) for configuring Salesforce to ensure ...

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