Chapter 21

Managing Data

IN THIS CHAPTER

Bullet Understanding your migration options

Bullet Executing your migration plan

Bullet Organizing your data

Bullet Using the right tools to migrate data

Bullet Getting help

If you’re a system administrator, often your greatest headache isn’t configuring or customizing the system but is instead getting your data in and maintaining it so that it’s useful. Nothing hurts a rollout more than complaints from users that their data isn’t in Salesforce, that information is duplicated in several records, or even worse, that the information is wrong. Your end-user adoption suffers if you don’t maintain your records after the rollout. The data upkeep sins of preceding generations compound in your Salesforce instance to result in a poor user experience for the current wave of users. Salesforce has been around a long time. Users today who are just starting with Salesforce instances may not know that those instances have been around for many years. Then they think Salesforce is a bad product ...

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