Salesforce Platform App Builder Certification Handbook

Chapter 3. User Interface

In the previous chapter, we created some objects for our fictional library. While a library is easy to relate with, in an enterprise-level data-centric solution, we need to deal with a lot more complex objects, such as Orders, Opportunities, and Accounts. Some of these objects are accessed by different people at different locations and different times. For example, a sales representative would like to know how much an Account is worth before going for a business meeting for a new product, but a customer service representative would like to know about the product or Service Level Agreement of the same account to service them better.

To access the object, the representatives will need tabs with a clear indication of what ...