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Salesforce® Service Cloud® For Dummies® by Jon Paz, T. J. Kelley

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Chapter 1

Solving Business Challenges with Service Cloud

In This Chapter

arrow Putting smiles on your customers’ faces

arrow Gauging the health of your business

arrow Storing information in one place

arrow Working smoothly with your team

arrow Accessing data on the go

arrow Building customer loyalty

What keeps you up at night? Your profit margins? Your lack of visibility into what affects those profit margins? Is it that your employees don’t address customers as well or as quickly as you’d like them to? And is that because they don’t have access to the right information? Take a moment to think about your biggest concerns for your business. Odds are, Salesforce can help!

Salesforce is simpler than most customer relationship management (CRM) tools. By keeping things simple, Salesforce enables you to spend more time concentrating on your business challenges and less on troubleshooting the system. Understanding how to use ...

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