Chapter 20
Customizing Service Cloud with Force.com
In This Chapter
In This Chapter
Customizing standard business objects
Modifying page layouts
Managing multiple support processes
Managing record types
Working with workflow
Validating data entry
Salesforce provides a standard set of objects to operate your business with, and these objects include their own standard fields and page layouts natively (or “out of the box,” as they say in the business). Although the standard setup provides an immense amount of business value right off the bat, Salesforce knows that any successful tool needs to be flexible in order to respond rapidly to changing markets and business focus, or values.
If you’re an administrator for your organization or you have permission to customize the configuration, ...
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