Chapter 23
Ten Bad Habits to Leave with Your Legacy System
In This Chapter
Thinking differently about Service Cloud
Letting go of email
Determining necessity
Maximizing value
Understanding constant evolution
Embracing change
If you’re trading in an old beat-up 1986 Honda for a brand-new Beamer, chances are, you’re not going to be trying to replace some new car parts with the old Honda parts. Same goes here. If you’re replacing your old system with Service Cloud, read on!
As creatures of habit, we sometimes have trouble letting go of the old way of doing things. Yes, you’ve accumulated over two decades of good times and memories in that Honda, but if it’s time for an upgrade, go for the upgrade and let the Honda go! Sure, it’ll take a little while to adjust to all the new buttons and features, but have faith that it was created with you in mind and that, in a matter of days, it will ...
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