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Salesforce.com Customization Handbook by Sagar Pareek, Rakesh Gupta

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Concepts of delegated administration

Let's start with an example where Appiuss has 5,000 Salesforce Enterprise Edition licenses, and they have only one system administrator. The system administrator receives ample requests to reset the password, change login hours, unlock users, or change their sharing settings daily. To reduce this, the system administrator can go ahead and set up a delegated administrator, so that any other user who is a delegated administrator can help with the workload.

The delegated administrator is a concept that extends certain admin privileges to non-admin users in order to allow them to perform admin functions. The actions that delegated administrators can perform include the following:

  • User administration: For the named ...

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