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Salesforce.com Customization Handbook by Sagar Pareek, Rakesh Gupta

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Installing applications from AppExchange

To begin understanding how to install an app from AppExchange, let's consider an example. Suppose the sales team of your organization has plenty of vCards (it may be on their mobile devices) and they want to import them into Salesforce somehow. A possible solution is that they can manually enter the details of each contact into Salesforce as contact records. They may also need functionalities to import and export accounts, leads, and contacts as vCards so that they can share the information with others in the team or sync with their mobile devices. Salesforce doesn't have any box feature for this so you need to have a custom development or download some apps from AppExchange and install them. It will be ...

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