Chapter 11. Best Practices in Customer Support
The customer service and support team are often the most avid early users of SFDC. But most training and professional services teams can benefit from using the system as well. This chapter discusses how to set up and use the system to maximum advantage, which will seed the system with credible data that benefit everyone.
Many SFDC customers miss the opportunity of having their support personnel working in SFDC nearly from day one. Of course, the system is called Salesforce, but service and support staff can rapidly leverage the system and fill it with data that become immediately valuable—and therefore ...
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