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Salesforce.com Secrets of Success: Best Practices for Growth and Profitability, 2009 by David Taber

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APPENDIX BExample Requirements Statements

AS DISCUSSED IN CHAPTERS 1 and 4, the statement of requirements drives budgetary decisions and helps shape the waves of features that will be deployed in each delivery cycle. This appendix gives some example requirements for company situations, assuming that they don’t have an existing SFA/CRM system in place.

The requirements statements here are kept at a management level: they’re not very detailed, but they have enough context to help drive business decisions. Once the project is under way, a completely different level of requirement would be created, delving into the technical details, user specifics, and task interdependencies. Because the details of technical requirements would confound nearly any ...

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