O'Reilly logo

Salesforce.com Secrets of Success: Best Practices for Growth and Profitability, 2009 by David Taber

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 11Best Practices in Customer Support

Waiter: “Tea or coffee, gentlemen?”First customer: “I'll have tea.”Second customer: “Me, too—and be sure the cup is clean!”(Waiter exits, returns)Waiter: “Two teas. Who asked for the clean cup?”

—Anonymous

THE CUSTOMER SERVICE AND support team are often the most avid early users of SFDC. This chapter discusses how to set up and use the system to maximum advantage, which will seed the system with credible data that benefit everyone.

Support Organizations and SFDC

Many SFDC customers miss the opportunity of having their support personnel on the system nearly from day one. Of course, the system is called Sales force, but support staff can rapidly leverage the system and fill it with data that become ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required