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Salesforce.com Secrets of Success: Best Practices for Growth and Profitability, 2009 by David Taber

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CHAPTER 13Best Practices in IT

The three most dangerous things in information technology are a programmer with a soldering iron, a manager who codes, and a tech support guy who gets ideas.

—Anonymous

THIS CHAPTER IS FOR everyone who works in information technology—whether employees or consultants. Most IT people already have most of the skills, knowledge, experience, and attitudes they need for a smooth, successful implementation of SFDC. But if you’ve never worked with SFDC before, there are a few twists. This chapter explores three key issues for IT personnel: policy, data quality, and administration.

Level of IT Engagement

Although a SFDC sales reps might say that IT does not need to be involved with the SFDC system, if your company is large ...

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