Defining a Sample Application
There you are, dozing peacefully on your design firm's break room couch when a call comes in from Gargantuan Electronics, Inc. Gargantuan's representative tells you that her company sells a variety of computer hardware. And, in the process of providing tech support for its products, Gargantuan has built a database listing the weirdest support calls it has received. Upon hearing the word weird, you set your soda aside and listen carefully.
She tells you that at the end of each nine-to-five shift, Gargantuan's phone support people get together and decide on the strangest call of the day. They've been recording this information in a database for the last two weeks, and now they want to share it with all Gargantuan employees ...
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