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Sams Teach Yourself Network Troubleshooting in 24 Hours, Second Edition by Jonathan Feldman

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Hour 8. The Simple Simon Method: Consultations and Support

Nothing clears up a case so much as stating it to another person.

——Sherlock Holmes

Robert Heinlein’s Have Space Suit, Will Travel tells a story about two frogs who jump into a milk bucket and can’t get out. One frog sees how hopeless the situation is, quits paddling around, and drowns. The other is too stupid to quit and keeps paddling. Pretty soon, he’s got an island of butter in the middle of the cream, where he floats until the milkmaid comes and throws him out.

Persistence can be one of the hallmarks of an unstoppable frog or a really good network troubleshooter! Even when you think you’re beaten, that “one more try” can solve the thorniest of problems. Sometimes, that one last ...

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