Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours

The Microsoft Dynamics CRM Outlook Address Book

Microsoft Outlook has a concept called the Personal Address Book, which is what you see when you drill down on To in Outlook. This is different from Microsoft Outlook Contacts. Microsoft Dynamics CRM offers a complementary personal Outlook address book with Microsoft Dynamics CRM data for use when choosing the To field when sending messages from Outlook. The Microsoft Dynamics CRM address book includes accounts, contacts, facilities/equipment, leads, queues, and users.

Did you Know?: Address Book Security

The Outlook address book is saved on the local drive of the Outlook user. If the security of local data is of concern, you might want to discuss this external data with your Microsoft Dynamics ...