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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Quiz

1. Why does a contract have contract lines? What are they used for?

2. How does a case relate to a contract?

3. Can you search Knowledge Base articles?

4. Name three areas to consider when bundling support services to sell.

5. Does the Knowledge Base section of Microsoft Dynamics CRM offer standardization?

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