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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Exercise

Using the earlier example about the Technology Titans, set up two different Knowledge Base articles for the company. Would “How to Configure Outlook” be a valuable addition to its library? Now, set up a contract for a new client who wants unlimited support. Should Technology Titans offer 24x7 support coverage? What would be the cost of doing this right, with the right level of skilled labor? Can this service be profitable?

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