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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Exercise

Set up the Gold and Silver contracts that Silver Streak Developers uses with its customers. In addition, set up the support queue. When the contract and queue are created, create some new activities and assign them to the queue. Then try to send an e-mail to the queue’s e-mail address. Also try to create a case and assign it to the contract you just created.

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