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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Enhancing Contact Information

With Microsoft Dynamics CRM’s extensible interface, there have been many solutions built to enhance the functionality around accounts, contacts, leads, and opportunities. There are tools such as enhanced e-mail solutions that streamline Microsoft Dynamics CRM processes and bridge the gaps in functionality. In addition, tools can be used to augment the existing information you have in your database, such as connections to online databases of contacts (for example, Hoover’s, HarteHanks, InsideView). The current tools are impressive, and the industry is dynamic. A passion for discovering and adopting new trends, new searchable data, new technologies, and changes in traditional business process, such as social marketing ...

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